Frequently Asked Questions
Everything you need to know about your Painted beauty experience.
Are Painted products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our formulas are 100% vegan and we never test on animals at any stage of production.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened cosmetics?
We want you to love your look. If a shade isn't right for you, we accept returns on lightly used products within 30 days of purchase for store credit or a full refund.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer professional discounts for makeup artists?
Absolutely! Certified professionals can apply for our 'Painted Pro' program to receive exclusive discounts and early access to new collection launches.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.